At Gaadiwala, we strive to ensure a smooth and satisfactory experience for all our customers. Our Refund Policy is designed to address any concerns promptly and fairly.
1. Personal Information
• If a ride is canceled by the driver or the system, the full amount will be refunded to the customer.
• If the customer cancels a ride, refunds will be processed as per the cancellation terms outlined during booking.
2. Service Issues:
• In case of incomplete rides or dissatisfaction due to a service issue, customers may request a refund.
• Refunds will be considered after reviewing the complaint and verifying the circumstances.
3. Payment Errors:
• Any duplicate or incorrect payment will be refunded after validation.
• Refunds are initiated to the original payment method within 5–7 business days.
• For cash payments, the refund will be processed as wallet credit in the app.
• Customers can request refunds through the Help & Support section in the app or by contacting our customer care team.
• Cancellation fees incurred due to late cancellations by the customer.
• Rides completed as per the booking details.
For any questions or issues related to refunds, please reach out to our support team via the app or email us at info@gaadiwala.co.in.
Your trust is important to us and we are committed to resolving refund requests promptly and fairly.